Virtual CIO & Senior Consultant

Position Summary: 

Virtual CIOs act as “trusted advisors” to our clients with regard to IT and computer issues. They are responsible for helping to close new business and consulting with clients by providing a level of technical knowledge to assist client with technology planning and implementation. Once they either get a new client or are assigned an existing client, they are responsible for maintaining and growing the client relationship, as evidenced by their loyalty and continued positive feedback from the client..

Position Responsibilities:

Client Relationship Management

• Act as the account manager for the clients assigned to you and operate as an extension of the client’s team, recommending and implementing IT solutions to help the client achieve their business objectives. As account manager, be responsible for maintaining and growing the client relationship as evidenced by their testimonial, referrals and continued satisfaction. .
• Understand Client needs as a result of fact gathering with client or as described in work order and confirmed or explained by Client
• Satisfy Client needs, to the best of your ability, taking into account the circumstances and condition of the equipment and software and/or ability of the Client to comprehend.
• Provide service to our clients in a professional, timely and cost-effective manner,
• Keep in regular contact with assigned clients so we remain “top of mind” with regard to IT issues, enabling us to truly be their “IT Partner”.
• Work with GOS business development and management personnel to understand and prospect/client needs, prepare proposals for new services and help to present solutions to issues.
• Offer appropriate support plans, such as Virtual IT Dept services, Peace of Mind plans or  Flextime pre-paid plans for Geek Office Solutions clients and review the advantages of these plans to clients.
• Actively seek out testimonials and referrals from assigned clients to enable consultant to expand their territory responsibilities.
• Assess client needs with regard to additional hardware components (memory, hard drives, networking equipment and other equipment) and provide appropriate part(s) to improve the performance of the computer systems.
• Assess client needs with regard to data backup, systems backup, antivirus and anti-spyware , anti-spam protection as well as Microsoft office tools and upon approval of client, sell and install the appropriate software.
• Continually be looking for business opportunities while networking with either business or personal contacts

Technical support

• Work independently with clients at the client site to solve client problems and provide for clients’ technology support needs.  Client problems may be as simple as repair of computer equipment via board-level swaps, or as complex as deducing software problems from symptoms, and working to resolve those problems by loading, reloading, replacing, or patching software, drivers, or the Operating System. 
• Deliver client support including editing the Windows Registry, installing, removing, patching, or repairing software installations, and customizing the software and hardware as required to meet client performance needs.
•  Provide technical support services, including troubleshooting, networking, tutoring, maintenance and “anything computer”  either onsite or off site for Geek Office Solutions Clients.
• Tutor clients in the use of productivity software such as Microsoft Word, PowerPoint, Excel, or Access, Outlook, Hosted Exchange, Automatic Backup/Restore, Spam filtering, Intuit QuickBooks, and other software packages as requested by the client. 
  

Administrative

• Complete and process appropriate Geek Office Solutions service paperwork along with payment from client.
• Participate as part of the Geek Office Solutions leadership team and provide guidance and assistance to other Geek Office Solutions consultants to resolve technical issues and improve consultant services delivery
• Review and reply timely to all email correspondence, both internal and external.
• Provide suggestions to Geek Office Solutions on ways to improve the business, including, but not limited to, new service offerings or more efficient ways to delivery services.
• Perform other tasks as directed when there is not sufficient billable assignments.
• Adhere to the policies specified in the Geek Housecalls, Inc. Employee Handbook.

Professional Development

• Attend monthly Geek meeting, where new policies, procedures, technical tips and client service techniques are presented.
• Attend company offered or sponsored training courses to learn about new technologies and service delivery approaches.
• Achieve industry certifications where appropriate, that will provide additional credibility
• Prepare and deliver white papers, presentations and blog articles to increase GOS credibility.

Position Requirements:

• Must possess an advanced knowledge of industry best practices as pertains to IT processes, IT applications, computer networking, security, data backup and recovery, and integration of smart phones and other technology.
• Ability to remain current in the technical profession through independent self-study, reading trade publications and regularly visiting technical websites
• Demonstrated ability in problem solving and troubleshooting
• Successful experience in Account Management
• Possess ability and interest to obtain technical certifications, such as Microsoft Certified Professional or MCSE
• Must hold a valid Driver’s License
• Strong interpersonal skills including verbal communication, a desire to help and a courteous approach towards others.

Please contact Dave Ehlke at  dave@geekofficesolutions.com if interested in any positions  

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